FAQ
What is City Pet Supply?
What is City Pet Supply?
City Pet Supply is your trusted online destination for high-quality pet essentials. We provide a wide range of products for dogs, cats, fish, and small pets, focusing on health, comfort, and convenience for pets and their owners.
What types of pets do you cater to?
What types of pets do you cater to?
We serve dog, cat, aquarium, and small pet owners. Whether you have a playful puppy, a graceful cat, a tank of tropical fish, or a small furry friend, we have essentials tailored to their needs.
How do you ensure product quality?
How do you ensure product quality?
All products are carefully sourced from trusted manufacturers, many of which are vet-approved. We perform quality checks to ensure safety, durability, and comfort for every pet.
How fast is your delivery?
How fast is your delivery?
Orders are processed quickly and shipped promptly. Most customers receive their products within a few business days, depending on location. We also provide tracking for your convenience.
Can I get advice on what to buy?
Can I get advice on what to buy?
Yes! Our knowledgeable customer service team can guide you in selecting the right products for your pet’s breed, age, and health needs.
What payment methods do you accept?
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options to make your shopping experience as smooth as possible.
Do you have a return policy?
Do you have a return policy?
Yes. We offer a hassle-free return policy for unused, unopened items within a specified period. For more details, visit our Returns & Refunds page.
How do you support pet owners beyond selling products?
How do you support pet owners beyond selling products?
We provide pet care tips, guides, and resources through our blog and newsletters, helping owners give their pets the best possible care.
How can I contact customer service?
How can I contact customer service?
You can reach our team via email at helpcenter@citypetsupplytoday.com or through the contact form on our website www.citypetssupply.com.
What makes City Pet Supply different from other pet stores?
What makes City Pet Supply different from other pet stores?
At City Pet Supply, we handpick every product with your pet’s safety, health, and happiness in mind. We work closely with veterinary experts and trusted brands to ensure quality you can rely on.
Do you offer products for all types of pets?
Do you offer products for all types of pets?
Yes! We cater to dogs, cats, aquarium life, and small pets. From nutritious food to fun toys and cozy bedding — we’ve got something for every beloved companion.
How do I choose the right product for my pet?
How do I choose the right product for my pet?
Each product on our store comes with detailed descriptions, usage tips, and sizing guides. If you need extra help, our customer support team is always happy to recommend the perfect fit.
Are your products safe and vet-approved?
Are your products safe and vet-approved?
Absolutely. We only source from reputable suppliers, and many of our products are recommended by veterinary professionals to ensure they meet high standards of safety and nutrition.