Return & Refund Policy

At City Pet Supply, we want you (and your pet) to be completely happy with your purchase. If you’re not satisfied, we’re here to help.

1. Returns

  • You may return most new, unopened, and unused items within [14 or 30 days] of delivery for a refund or exchange.

  • Items must be in their original packaging with all tags, labels, and accessories included.

  • Perishable goods (such as pet food and treats), grooming products, or personalized items cannot be returned for health and safety reasons unless defective or damaged on arrival.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within [ business days].

  • Shipping charges are non-refundable unless the return is due to our error (wrong or damaged item).

3. Exchanges

  • If you need to exchange an item for a different size, color, or variation, please contact us first to check availability.

  • Exchanges are processed after we receive the original item in acceptable condition.

4. Damaged or Incorrect Items

  • If your order arrives damaged or you receive the wrong product, contact us within [ 3–5 days] of delivery.

  • Please include your order number, a description of the issue, and photos if possible.

  • We will arrange a replacement or refund at no additional cost to you.

5. How to Start a Return

To initiate a return:

  1. Email us with your order number and reason for return.

  2. Wait for return instructions and authorization before shipping the item back.

  3. Ship the product to the provided return address.