Shipping Policy

At City Pet Supply, we aim to deliver your pet’s essentials quickly, safely, and reliably. This policy explains how we handle shipping, delivery times, and related information.

1. Processing Time

  • Orders are processed within [1–3 business days] after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates

  • Shipping costs are calculated at checkout based on your location, order weight, and shipping method.

  • We offer free shipping on few orders.

3. Delivery Time

Estimated delivery times:

  • Local/Within India: [3–5 business days]

  • International Orders: [15–20 business days] (customs clearance may cause delays)

Note: Delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.

4. Order Tracking

  • Once your order has shipped, you’ll receive a confirmation email with a tracking number.

  • You can track your order through the courier’s website or the link provided in the email.

5. Shipping Restrictions

  • We currently ship to [list countries or regions you serve].

  • Certain products (like liquids or oversized items) may have restrictions based on location.

6. Delays & Lost Packages

  • We are not responsible for delays caused by courier services, customs, or incorrect shipping information provided by the customer.

  • If your package is lost in transit, contact us, and we’ll work with the courier to resolve the issue.